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The Mounting Data Crush
Typically, our “Knuggets and Knuckleheads” are filled with customer comments and customer feedback that make you laugh or perhaps give you insight as to some pains and barriers your customers are...
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Communicating the Results – Part 1 of a 4 Part Series: Executive Management
A few years ago, my husband and I took a trip to Greece. We wanted to explore the countryside for a few days and decided to rent a car in Athens. At the reservation desk, the nice gentleman at the...
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Communicating the Results – Part 2 of a 4 Part Series: Operations Team
Last week I talked about how to communicate the results of your External Quality Monitoring (EQM) analytics to Executive Management. In talking about, “know your audience” I was reminded of a trip to...
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Communicating the Results – Part 3 of a 4 Part Series: Supervisors and Agents
We’ve moved! To read, go to http://metrics.net/blog/2010/08/communicating-the-results-part-3-of-a-4-part-series-supervisors-and-agents/ Filed under: for Internal Relationships, This Thursday's Tip...
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